General Booking & Travel Conditions

• Passengers must present a valid ticket or voucher and check in at the indicated time. One source states that mobile voucher must be exchanged for a physical ticket at least 1 hour before departure

• The vessel operator may refuse carriage to any passenger without providing reasons in certain circumstances (e.g., unsafe condition, intoxication). While this specific operator’s explicit wording isn’t found, similar Indonesian fast-boat operators have such clauses. (See general reference) 

• The schedule and route may change due to sea or weather conditions. For example, one booking site notes: “Schedules may change if conditions are not good.” for this operator.

Luggage, Special Items & Passenger Restrictions

• Standard luggage allowance: Each passenger is typically allowed up to 25 kg or a standard size (suitcase + hand luggage) of bags. One source notes this for the operator.

• Surfboards / oversized items: There is an extra charge. For example, one listing for this operator states: “Surfing board is chargeable IDR 200,000/board/way.”

• Passengers with certain medical conditions may be advised not to travel on fast-boats. For example, other operators’ terms (though not this one explicitly) state that pregnant women, heart conditions or serious back problems should avoid. (Usefully include as caution)

Cancellations, Delays & Schedule Changes

• Delay or cancellation by operator: The operator reserves the right to cancel or change schedule due to vessel issues, weather, safety or Indonesian authority directives. They are typically not liable for costs incurred by the passenger (e.g., missed flights, accommodation) due to delay/cancellation. While explicit wording for Darmajaya Jet is limited, this is standard in the industry

• Cancellation by passenger: The precise refund/cancellation policy for Darmajaya Jet is not fully published in the sources I located. One site suggests changes may require advance notice: “Changes are possible if requested at least 24 hours before departure.”

• No-show or late arrival: If the passenger fails to arrive on time or misses check-in, no refund is typically provided. (General practice)

Check-In & Boarding

• Arrive at the departure port early. Some sources indicate check-in at least 30–45 minutes (or 1 hour) before the scheduled departure.

• Boarding may be subject to security/luggage check. The operator may inspect luggage and refuse items that they deem unsafe for the vessel.

Safety & Liability

• The vessel is equipped with safety equipment (life jackets, etc) and the operator emphasises safe travel on the route between Bali, the Gili Islands and Lombok.

• The operator typically disclaims liability for loss or damage of luggage during transit. (Again, this wording is found in similar operators’ T&C and likely applies here though exact clause for this operator is not located)

• Weather and sea conditions may affect the trip; passengers should accept that such risks are inherent to sea travel.